Holidays, trips & travel 2020

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Hazey_Jane
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Re: Holidays, trips & travel 2020

Post by Hazey_Jane »

Tsu wrote:
Mon Aug 24, 2020 8:12 am


Dandelion, I was sorry to hear that STA had closed. I hope you're okay.
Me too Dands.

Apart from some trips to the office (which is less than 5k from the border) I haven’t left my city state since the 1st of March.

I was supposed to see my teenage sisters for the first time in 2 years in mid March and we were going to see our 95 year old grandmother in her care home in Norfolk. I have no idea when (and in Nan’s case if) I will see them again
As he told her that he loved her she gazed into his eyes, wondering, as she noted the infestation of eyelash mites, the tiny deodicids burrowing into his follicles to eat the greasy sebum therein, each female laying up to 25 eggs in a single follicle, causing inflammation, whether the eyes are truly the windows of the soul; and, if so, his soul needed regrouting.

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F'Artiste
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Re: Holidays, trips & travel 2020

Post by F'Artiste »

Smunder, it’s similar for me. I last saw my family at Christmas and I’m not sure when I’d feel comfortable flying over at the moment. Cases are on the rise and 75-90% of them are from people travelling from the UK - including a couple who had symptoms and travelled anyway (!). I feel intensely jealous of my sister, who gets to see dad and he gets to see her boys.

Dande, Est, it must be particularly hard when flights in/out aren’t even possible.

God this shitter of a year.

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Dandelion
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Re: Holidays, trips & travel 2020

Post by Dandelion »

Hazey_Jane wrote:
Mon Aug 24, 2020 11:36 am
Tsu wrote:
Mon Aug 24, 2020 8:12 am


Dandelion, I was sorry to hear that STA had closed. I hope you're okay.
Me too Dands.
Thanks Guys! They fell apart financially within a week of lockdown and treated their customers terribly in terms of refunds (or lack of) so I always knew it didn’t look good. They are owned by a very rich Swiss family but have been cut adrift in a sink or swim scenario!

It’s the kick up the arse I needed to do something else after thirteen years, but it will be strange not being able to book my own flights!

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Flora Poste
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Re: Holidays, trips & travel 2020

Post by Flora Poste »

I'm so sorry Dande - it's rubbish. Mr P is in the travel industry and I'm permanently on edge at the moment waiting for this to happen.

I'm just about to do a s75 claim for our Virgin flights booked via Travel Up but I think I may have hit a potential snag. We paid on my Barclaycard which is in my sole name, but Mr P made the booking in his name, albeit one of the flights is clearly in my name. Is this going to be a potential problem? I've never done one of these before.

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Princess Morripov
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Re: Holidays, trips & travel 2020

Post by Princess Morripov »

Flora, I’ve had to do the same (re TravelUp). They had a refund for a BA flight almost immediately at cancellation in June and won’t respond to me at all. Also the flight I booked directly with BA I got the refund straight away.

I wouldn’t have thought it would matter as the payment transaction is traceable to your card?

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Flora Poste
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Re: Holidays, trips & travel 2020

Post by Flora Poste »

Thanks Pov - I'm hoping that as well. I've also realised that we have no actual proof that our flight didn't go as neither Travel Up or Virgin actually told us this :ella:

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Dandelion
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Re: Holidays, trips & travel 2020

Post by Dandelion »

Did you get in touch to cancel your flight with them, Flora? How did you find out it wasn’t running? I would recommend getting something from TravelUp confirming the status of your ticket as it stands (ie. credit) - then you can forward this to your bank.

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Flora Poste
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Re: Holidays, trips & travel 2020

Post by Flora Poste »

Thanks Dande - we just checked the flight schedules in the run up and that day and the flight didn't go - stupidly I didn't take a screenshot or anything. I'm a bit worried now as Travel Up haven't replied to a single communication from us yet, so I can't see us getting any form of status update from them. I guess we can try and get some form of confirmation from Virgin.

smalex
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Re: Holidays, trips & travel 2020

Post by smalex »

Could Virgin have bumped you to another flight though Flora? That's what happened to our flight. I'm not sure if that would matter for your claim though.

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Flora Poste
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Re: Holidays, trips & travel 2020

Post by Flora Poste »

No idea!!!!! Surely someone would have contacted us to tell us that though?

smalex
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Re: Holidays, trips & travel 2020

Post by smalex »

You'd imagine. I think Dial A Flight (who we booked through) and Virgin both notified us. Ours drifted by about 6 hours both ways (not that we were willing or able to actually go on it).

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Flora Poste
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Re: Holidays, trips & travel 2020

Post by Flora Poste »

Interesting - so we raised a s75 claim last week and this week Travel Up have miraculously emailed us to say they are processing our refund which will take up to 6 weeks, but we need to confirm that we have completely closed any payment dispute proceedings. I need to call my credit card people to ask what to do, but I think this is mightily cheeky, as presumably if I close the s75 I then have no recourse if they either don't pay or go out of business in the meantime?

Mayday
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Re: Holidays, trips & travel 2020

Post by Mayday »

That is cheeky! Not travel and only a small amount but I had a company tell me they'd refund me if I closed my section 75 but only after I'd done it. I didn't like the sound of that so told them where to go (and got my full section 75 refund) but maybe it is a common thing?

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Dandelion
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Re: Holidays, trips & travel 2020

Post by Dandelion »

They don’t want to refund you and then the S75 go through. If the S75 is already in motion then I would be tempted to let it continue to guarantee you get your money back. If they do go bust, and you have booked flight only, then you would be highly unlikely to get anything back.

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