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Complaint contact details for Amazon and or Hermes

Posted: Mon Jun 15, 2020 5:30 pm
by Marth
Does anyone have either please? It's impossible to get anywhere to make a complaint/raise and issue, even via social media.

It's making me want to smash things.

Re: Complaint contact details for Amazon and or Hermes

Posted: Mon Jun 15, 2020 5:35 pm
by purple_dress
Hermes are beyond useless. MrP had a parcel go missing and had to take it up with the company who sent it (Nintendo) who said wait 30 days in case it turns up. He then got a refund.

Amazon have always been helpful on the live chat and I've never had any problems getting a refund etc.

Eta do you mean a formal complain rather than customer services?

Re: Complaint contact details for Amazon and or Hermes

Posted: Mon Jun 15, 2020 5:39 pm
by purple_dress

Re: Complaint contact details for Amazon and or Hermes

Posted: Mon Jun 15, 2020 5:39 pm
by Glint
I presume you've already done this, but I managed to communicated with someone a few months ago via a contact button or link on amazon via the Your Order options. However, it doesn't seem to be available if its been marked as delivered.

Re: Complaint contact details for Amazon and or Hermes

Posted: Mon Jun 15, 2020 5:44 pm
by Marth
Thanks both. Amazon is a complaint about the person on chat, who basically implied I was lying about a return.

Hermes is that I returned an item to Amazon, was given that small blue slip with a barcode and a code of 1 letter and 7 numbers. On the slip it says track using this code. However apparently it needs to be a 16 figure tracking number which I don't have, and have NEVER been given before.

So I cant contact Hermes via chat without a valid tracking number and they don't publish any other contact details. Amazon wont accept that receipt and will be charging me over £60 for the item.

I'm very much hacked off. The weird thing is that I know I did track it a couple of months ago and it was stuck somewhere in the system, so I must have used the 1 letter and 6 number code as that is all I have.

Re: Complaint contact details for Amazon and or Hermes

Posted: Mon Jun 15, 2020 5:47 pm
by Marth
purple_dress wrote: Mon Jun 15, 2020 5:39 pm Does this help? https://www.amazon.co.uk/gp/help/custom ... =202137030
Thanks, Purple. I have found a physical address in London via that. I could post a letter tomorrow.

Re: Complaint contact details for Amazon and or Hermes

Posted: Mon Jun 15, 2020 5:51 pm
by Mayday
I have tried complaining multiple times to Hermes but sadly have come to the conclusion that they just don't give a shit. They are a terrible company.

I had the tracking thing recently, and even though it said 16 digit number, I put the shorter one on the blue card in and it accepted it, but you've probably already tried this, id imagine?

Re: Complaint contact details for Amazon and or Hermes

Posted: Mon Jun 15, 2020 5:54 pm
by Marth
Mayday wrote: Mon Jun 15, 2020 5:51 pm I have tried complaining multiple times to Hermes but sadly have come to the conclusion that they just don't give a shit. They are a terrible company.

I had the tracking thing recently, and even though it said 16 digit number, I put the shorter one on the blue card in and it accepted it, but you've probably already tried this, id imagine?
Thanks Mayday. It wouldn't accept it. Did you put the letter in as well?

Re: Complaint contact details for Amazon and or Hermes

Posted: Mon Jun 15, 2020 5:56 pm
by Marth
I bet it's the actual barcode number. I wonder how I can read the barcode?

Re: Complaint contact details for Amazon and or Hermes

Posted: Mon Jun 15, 2020 5:58 pm
by Mayday
I think I did. Sorry, I was sure you'd have tried it already.

They are a bunch of dicks. Their 2 machines in my town are constantly broken so I'll tweet them and ask when they will be fixed and everytime they reply about a week later saying they are both working again now. Well duh, idiots :ella:

Re: Complaint contact details for Amazon and or Hermes

Posted: Mon Jun 15, 2020 6:00 pm
by Marth
I'm going to have to go to the parcel shop and ask them if they can scan the receipts and give me the 16 digit number maybe.

Re: Complaint contact details for Amazon and or Hermes

Posted: Mon Jun 15, 2020 6:07 pm
by Topcat
This is Amazon, but I don't know if you'll get through at the moment.

I've used it loads in the past.

02070847911

Re: Complaint contact details for Amazon and or Hermes

Posted: Mon Jun 15, 2020 6:09 pm
by Marth
Thanks, TC. I'll try it tomorrow. I don't think they are answering any emails. I mean, I know things are busy but you cant just get rid of all meaningful customer support.

Re: Complaint contact details for Amazon and or Hermes

Posted: Tue Jun 16, 2020 11:21 am
by rosy
There are free barcode scanner apps on the App Store, if that helps?

I hope you get some resolution from Amazon. Hermes and Yodel seem to be racing each other to the bottom of the barrel.

Re: Complaint contact details for Amazon and or Hermes

Posted: Tue Jun 16, 2020 11:24 am
by Topcat
I've never had an issue with amazon either, and the Royal Mail thing is excellent, you don't even need to wrap the item.

Not much help with the current situation mind. Keep on at amazon, you've way more chance of a result out of them than you are Hermes.

Re: Complaint contact details for Amazon and or Hermes

Posted: Tue Jun 16, 2020 11:35 am
by Marth
Thanks all. Lily gave me some useful info too. I think that because Amazon actually provided the label from their Hermes account they should be able to track it

Re: Complaint contact details for Amazon and or Hermes

Posted: Sun Jun 21, 2020 9:41 am
by Marth
Just to update. I "chatted" with Amazon this morning, straight off asking them to supply the 16 dig tracking number, and they came back and said there had been a technical error and I shouldn't have been receiving the emails telling me I was going to be changed for not returning the item.

That's great, but it's so rubbish it's been so hard to sort out. Also it's made me realise I need to write the tracking numbers (on the actual label) of any store label parcels I return, because the paper receipt you are given in the shop isn't worth the paper it's printed on. I went in the shop yesterday to see if they could scan my receipt and give me the 16 digit number and they just sort of shooed me away, saying "nothing to do with us".

Re: Complaint contact details for Amazon and or Hermes

Posted: Sun Jun 21, 2020 6:54 pm
by Marth
Thanks Beatrix. The first chat person was so rude and unhelpful that I still need to make a complaint about him.

I couldn't choose who to return an item as I was given the label. To be fair though, this is the first problem I've had really.

Re: Complaint contact details for Amazon and or Hermes

Posted: Sun Jun 21, 2020 9:47 pm
by Lily
V glad you got a resolution. Certainly put in the complaint about the unhelpful chat personage.