Holidays, trips & travel 2020
- Princess Morripov
- Posts: 34229
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Re: Holidays, trips & travel 2020
Oh that’s interesting, I’m due a refund from BA as I should have been in St Tropez this weekend I shall get onto them.
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- Joined: Thu Feb 17, 2005 10:55 am
Re: Holidays, trips & travel 2020
If you can’t get through, try the thing I did, which is keep pressing * at the first menu option . Sorry about your missed trip.
- Princess Morripov
- Posts: 34229
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- Location: Ruler of The Kingdom of Morripovia
Re: Holidays, trips & travel 2020
Hopefully it’ll be this time next year instead, who knows though. Thanks, I’ll furiously press ******* until I get a human
- Dandelion
- Posts: 5341
- Joined: Mon May 11, 2009 10:00 am
Re: Holidays, trips & travel 2020
You can check your refund status on their website, Ella. Virgin are one of the slowest airlines to refund at the moment, quoting 4-6 months processing times to agents!
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Re: Holidays, trips & travel 2020
I know, there's no progress. We're expecting something possibly at the beginning of August based on what they quoted us a couple of months ago. I don't mind waiting as long as we're in the system. I'm impressed with BA though.
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Re: Holidays, trips & travel 2020
I don’t know if this applies to everybody or just us, but we had an email from Virgin last night saying they’d try to refund us within 40 days. I’m ok for now, but somebody who’d just lost their job and needed the money would be a bit less able to wait, no?
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Re: Holidays, trips & travel 2020
I think trying within 40days is crap, and very poor in relation to BA. but I guess the financial hardships that might have developed for people since they booked also aren't Virgin's problem... but it speaks volumes that they don't seem to want to chose to care. IYSWIM.
There's a piece on the BBC website about a family waiting for £7k back for a holiday to DisneyWorld and what a toll it's taking on them.
There's a piece on the BBC website about a family waiting for £7k back for a holiday to DisneyWorld and what a toll it's taking on them.
- Dandelion
- Posts: 5341
- Joined: Mon May 11, 2009 10:00 am
Re: Holidays, trips & travel 2020
I am still really disappointed with how my company dealt with refund requests, initially. They have finally got a clear policy in place nearly three months in (still fairly unfavourable for a lot of customers) but are still making people lodge formal complaints to escalate their refund requests - they aren’t being decent upfront. And of course it is us agents that have to communicate this and get the torrent of abuse. I am so glad to be on furlough.
In happier news I just got a full refund for our EasyJet flights in March. The outbound did fly, but the return was cancelled. I am glad they refunded both sectors, as technically they didn’t have to.
In happier news I just got a full refund for our EasyJet flights in March. The outbound did fly, but the return was cancelled. I am glad they refunded both sectors, as technically they didn’t have to.
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Re: Holidays, trips & travel 2020
Good news, Dande! I’m sorry for all the abuse you and your colleagues got, though.
- Kenickie
- Kenneth Attenborough
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Re: Holidays, trips & travel 2020
That's a rubbish way to treat both customers and staff.
I think 40 days might be a new industry standard as I've had that from another place.
I think 40 days might be a new industry standard as I've had that from another place.
If your back's against the wall, turn around and write on it.
- Dandelion
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Re: Holidays, trips & travel 2020
IME, even 40 days is optimistic. Airlines are beyond slow at the moment.
- Smunder Woman
- Consciously Unbellended
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- Location: Glasgow
Re: Holidays, trips & travel 2020
I got mine from Jet 2 within 2 days.
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- Flora Poste
- Posts: 9821
- Joined: Fri Jul 16, 2010 2:25 pm
Re: Holidays, trips & travel 2020
We're still waiting for our Virgin refunds as well - although we booked through a third party agent so it's going through them. And they are charging us £50 for the privilege of getting our money back for a flight we couldn't take I'm pretty sure that's not legal, but prepared to suck it up right now just to get anything back without a long drawn out fight.
- Princess Morripov
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Re: Holidays, trips & travel 2020
That’s for the BA tip, Ella. I just rang and pressed ***** and got straight through, they were super helpful and said refund will be in my account in 2-8 days.
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Re: Holidays, trips & travel 2020
Hurrah ! I was very impressed with them, I must say.
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Re: Holidays, trips & travel 2020
If only they weren't trying to shit on their staff, they'd really be doing well.
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- Posts: 97799
- Joined: Thu Feb 17, 2005 10:55 am
Re: Holidays, trips & travel 2020
Yeah, good point.
- Princess Morripov
- Posts: 34229
- Joined: Mon Apr 04, 2005 10:30 am
- Location: Ruler of The Kingdom of Morripovia
Re: Holidays, trips & travel 2020
I had a terrible experience last year getting compensation from them for majorly delayed flights (which cut our already 6 day holiday short by a day really, and meant Tupac having to stay up until 1am, and it took him half the holiday to recover), I think it took over 4 months, and they tried to offer me less and fob me off re. the flight distance, so I wasn’t holding out a lot of hope.
- Marth
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Re: Holidays, trips & travel 2020
I just got my tickets refunded for Andre Rieu. THANK YOU AXS.
I do feel sad because I was taking my mum for her 80th, but
I do feel sad because I was taking my mum for her 80th, but
Malan